Automation blueprint for multi-agent orchestration

Designing agentic workflows requires more than stitching APIs together. This blueprint walks through patterns we apply across enterprise deployments.

1. Map the customer journey

Identify every touchpoint an agent may encounter and the humans who own escalation paths. Document intents, context, and required guardrails.

2. Harden your knowledge layer

Blend retrieval-augmented generation with deterministic playbooks. Each answer must cite a trusted source and expose confidence, so humans can override when needed.

3. Observe for drift from day one

Instrument every step with structured events, log sampling, and policy alerts. When behavior drifts, freeze automations gracefully and page the right team.